March 2nd, 2012
By Katie Morell, American Express Open Forum
It may be second nature to express how you feel about a topic, but those words need to be kept out of negotiations, according to Beverly D. Flaxington, co-founder of The Collaborative, a business consultancy in Medfield, Massachusetts.
“Most negotiations are about facts, data and information. Once you talk about feelings, you lose credibility,” she says. “Asking the other person how they feel can be off-putting. Why are you trying to understand what’s underneath their actions?”
Read the full article here.
February 16th, 2012
By Thomas Coyle, The Wall Street Journal
Lowenhaupt Global Advisors owes it all to nicotine.
You see, in 1908, when St. Louis attorney Abraham Lowenhaupt started what his descendants now say was the first U.S. law firm specializing in income-tax matters, there wasn’t much work to be had–in fact, Congress didn’t OK the newfangled tax for another five years and another few years passed before anyone started collecting it.
Fortunately, his brother co-owned a tobacco shop right downstairs from Abraham’s office. In those days men gathered in tobacco shops to gossip and argue. So whenever the other Lowenhaupt caught wind of a dispute that might end up in court, he’d ask the fellow concerned to do him a favor. Read the rest of the article here.
July 26th, 2011
July 20, 2011
Collaborative principal Beverly Flaxington was recently interviewed on New England Cable News (NECN) about the recent survey of the “10 Best & Worst in Customer Service”. View the interview by clicking here.
April 29th, 2011
By Tia Jackson, Brandmaker News
Entrepreneurs responded with a mix of frustration, optimism, and concern when asked about the real state of small business in America. As we inquired about whether help was available for their own businesses, the majority of the entrepreneurs surveyed said, “No.”….. While some entrepreneurs have tapped into resources to help their businesses, so many small businesses are still in need of assistance. Michael Slemmer, CFA of The Collaborative, shares his thoughts on what entrepreneurs should do to make themselves more attractive to investors and lenders… Click here for the rest of the article.