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Dealing with Difficult People
February 22nd, 2010Dealing with Difficult People
One of the Collaborative principals is an adjunct professor at a local university teaching a course with this name, so we’ve invested a lot of time in researching everything that has ever been written on the topic. Of course, we frequently talk about this also. Our key note speech to the PAICR organization in 2005 was on “The Five Secrets of Human Behavior”. So, why are there so many “difficult people” anyway?
Have you noticed—you live with them, you work with them, you may have them as vendors, or even clients! What makes a difficult person? People who don’t listen. Have their “own agenda”. Don’t seem to understand you. Keep “harping” on the same things over and over again. Generally disagree with you. Make you feel like you are 7 years old (or 11, or 16) again because they remind you of a parent. The list is endless and for each of us, the reason is different.
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