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Letting Clients Talk About What Matters to Them
February 22nd, 2010The Boston Globe ran an article about the results of a “checkbook” survey to consumers.
Consumers gave overall low ratings to many of the larger, well-known institutions in the Boston area. The survey asked about past experiences with these firms.
Why did consumers give such overall low marks to the firms in question? Well, many of the firms that didn’t fare well questioned the “reliability of the ratings”.
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