April 20th, 2010
Managing Conflict in the Workplace
We are in the business of revenue generating activities – helping our clients grow their sales. Why then do we even discuss a topic like conflict management?
In numerous engagements and client interactions we’ve continued to have employees come to us requesting help in dealing with difficult co-worker situations. We talk about behavioral style and the implicit communication issues frequently. This is at the root of many troubling relationships; however, there is another area that we haven’t addressed but which we recognize as a real source of concern in most organizations.
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April 20th, 2010
Effective Communication and Process – The Key to Long-term Success
Many otherwise successful firms do not reach their full potential because it’s taken for granted that interpersonal communication happens well. However, good communication doesn’t just “happen”, and as a result, there is often confusion about what needs to get done and when. The obstacles that many firms encounter typically result from breakdowns in organizational communication and process.
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February 22nd, 2010
Internal Selling:
The Key is Knowing What Makes Your Company Tick
Consulting – working with companies to define solutions to business problems — is like doctoring, in that a key piece of the work involves diagnosing symptoms and suggesting effective solutions. To do that intelligently it is critical to have the facts — all of them — and to make a complete, thorough diagnosis of what is really going on in a company.
What is really driving a company’s culture (fear, professional drive, past successes, for example), business strategy (is it well-planned, or does it represent tactics in search of a strategy?) and tactical planning processes (reactionary, anticipatory, trend-focused, etc.).
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