May 20th, 2010
One-Size-Fits-All Training? Don’t Waste Your Money
It’s amazing the amount of money spent by organizations every year on “training” for employees. A manager gets frustrated with the lack of success within the group and believes training is the answer. Training is expected to solve all kinds of ills — it’s expected to help employees perform more effectively, communicate more clearly and generally improve morale and teamwork. More often than not the training’s ineffective, leaving manager’s to ask, “where’s the training budget going if nothing is changing?”
The missing pieces are pre-training assessment and behavioral understanding. Training simply can’t be delivered without an understanding of what’s really wrong. Managers and leaders assume they need “X” solved but they haven’t really delved into what “X” represents. What is the real need? Where are employees struggling? What problems are they encountering? Without digging in and understanding the real life roadblocks, training will fall on deaf ears.
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May 20th, 2010
Project Management that Succeeds
Many people complain that meetings are unproductive — the lack of agendas, off-topic discussions, the length of them — but just as big a problem is the lack of action and accountability in the project that comes after the meeting. We often find this “evil twin” to bad meetings when clients tell us that projects get completed very late, or not at all. The cure is to follow a rigorous approach to project management that keeps plans on track and makes meetings more productive.
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February 22nd, 2010
Defining The “New Normal”
A recent article in the Harvard Management Update points out that “as therapeutic as the desire for a return to business as usual is, it’s simply unattainable.” We agree. Given the confluence of recent events; a new kind of bear market (even for us industry veterans); a general and global economic malaise, continual shifts in customer and investor expectations, and finally, war, it is clear that simply returning to “normal” isn’t (and wasn’t, even before the 2008 crash) a viable option for business growth. So what is?
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February 22nd, 2010
Identifying Obstacles
Want to Know What’s Wrong in Your Firm? Ask Your Employees
One of the most gratifying ways we work with our clients and support them on the road to higher levels of revenue is to work with their employees to uncover the obstacles to sales success.
It takes a very confident senior management to engage in this process because it allows the employees to vocalize and identify the issues that are holding back the firm. Our philosophy is that these issues exist, and they are causing pain in the organization, so it is in the firm’s best interest to organize the issues and bring them to the forefront in order to be dealt with effectively.
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