Thomson Financial Software Solutions

“Client satisfaction, and our product and service reputation, was declining from years-old organizational structure and responsibilities. The Collaborative interviewed many clients and employees, distilled this feedback through its model for organizational effectiveness, and then led us through difficult—yet exhilarating—changes. The result was dramatic improvement in customer satisfaction, additional product and service sales to customers and employee morale.”

—Michael Densen, Vice President,
Client Development Group
Thomson Financial